Support Center

If you forgot your PIN, you'll need to:

1. Uninstall and reinstall the Tronly app
2. Select "Import Wallet"
3. Enter your 12-word recovery phrase
4. Create a new PIN

WARNING: Make sure you have your recovery phrase before uninstalling!

TRON transactions typically confirm in 3 seconds. If your transaction is stuck:

1. Check if you have enough TRX for bandwidth/energy
2. Wait a few minutes - network may be congested
3. Check the transaction on TronScan.org
4. Contact support if it's stuck for more than 10 minutes

WARNING: Unfortunately, blockchain transactions are irreversible.

If you sent tokens to the wrong address, we cannot retrieve them. This is a fundamental property of blockchain technology, not a limitation of Tronly.

Always double-check addresses before confirming transactions!

1. Go to the "Tokens" tab
2. Tap "+ Add Token"
3. Enter the TRC-20 contract address
4. The token details will load automatically
5. Tap "Add" to confirm